FAQ

 

Frequently asked questions. Here is a list of frequently asked questions and their answers for your convenience

• How long does it take to set up?  

Times vary depending on what services you request. Most bouncers take approximately up to 20 minutes to set up.

• How much room is needed for a bounce castle?

You will need to provide a level area about 20 x 20 feet square with an overhead clearance of 22 feet for our bounce castles.

• What surfaces can the bounce castles be setup on?

The safest surface is a level grassy area. However, we can setup on concrete, asphalt, parking lots, etc. Please specify which surface the bouncer will be setup on so we can provide the appropriate anchors.

• How many children fit in the bounce castle?

Unit Size – 15ft X 15ft

Children under 8 yrs – 10

Children 9-12 yrs – 6-8

Teens – 6

13+ Adults – 4

• Where can I set up a bounce castle?

Backyards, parks, gymnasiums, and just about anywhere else fairly level and clean will work great for a bouncer. Please make sure to inform our secretaries of where you plan on hosting your event.

• Are bounce castles safe?

Absolutely! If all the rules outlined on the Operating Instructions page of your rental contract are followed, and the unit is supervised at all times, they are very safe.

• Do you provide a person to supervise the castle during the rental period?

Yes, we can for an additional cost.

• Is there a delivery charge?

Delivery is always free when you rent with Awesome Bouncer’s.

• What is the rental period?

We rent out our units anywhere from 2 hours to an all day rental. All day would be set up at 11 am picked up by 7pm. (unless other arrangements are made)

• What if it is rainy or windy?

Awesome Bouncer’s reserves the right to cancel a reservation (at no penalty to you) if there are heavy rains or high winds (over 25 mph). Safe operation of our units and customer safety is our utmost concern. However, once the unit is delivered, no refunds shall be issued due to bad weather.

• Do you deliver and set up the units?

Yes. We will deliver and set up your bouncers and insure that it is clean and in good working condition before your party starts. Once the party is completed we will come back to take it down. Set up normally takes about 20-25 minutes, and take down takes about the same. This service is included in your rental fee.

• How far in advance should I make my reservations?

The sooner the better! We reserve our units weeks and sometimes months in advance. We don’t want you to miss out on the fun!

• What kind of power is required?

The bouncer must be within 100 feet of a dedicated 20-amp circuit. The blower uses as much electricity as an indoor fan once the bouncer is fully inflated. Please realize that only ONE BOUNCER may run per circuit. If you are renting multiple units or you are just concerned in general about your electricity, please make sure to ask our secretaries about the option of adding a generator to your order.

• Is there a deposit required?

YES. A deposit is required to reserve your bounce unit. Deposits are non-refundable. A credit will issued if the event is cancelled at least 3 days prior, or if Awesome Bouncers is unable to set units up do to inclement weather.

• What are my responsibilities as the renter of the bounce castle?

You must assign a responsible adult to supervise the children while the bouncer is in use. This adult must know all the safety rules and make sure those rules are enforced. You are responsible for the safety of the children and for the care of the equipment.

• Will the bounce castle harm my lawn?

No. We place a protective tarp under the bouncer to minimize any damage to the bouncer or lawn. We also place stakes in the yard to anchor the bouncer. Please notify us of underground sprinkler lines, and try to keep that in mind when choosing a location for your bouncer.